Refund policy

🔄 Returns & Refund Policy – Lilynineclaws
At Lilynineclaws, we care about your satisfaction and your cat’s comfort. If you’re not completely happy with your purchase, please review our Returns & Refund Policy below.

✅ Returns
Returns are accepted within 14 days of delivery, in accordance with UK consumer regulations
Items must be unused, unworn, and in original packaging, suitable for resale
Customers are responsible for return shipping costs, unless the item is faulty, damaged, or incorrect
Please contact us before returning any item to receive return instructions

💰 Refunds
Once your return is received and inspected, we will notify you via email
If approved, refunds will be issued to the original payment method
Refunds are typically processed within 5–10 business days
Shipping fees are non-refundable
Refund timing may vary depending on your bank or payment provider

❌ Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned if opened or used:
Cat grooming accessories
Cat feeding bowls & accessories
Litter-related products
Any item marked as final sale

📦 Damaged or Faulty Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos. We’ll arrange a replacement or full refund at no extra cost.

📩 Contact Us
For return requests or refund inquiries, please contact us at:
📧 Email: contact.lilynineclaws@gmail.com